Care & Repair
Order spare parts from Kapten & Son
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We always want you to be able to enjoy your product for as long as possible after your purchase. That is why we offer to help you fix small defects that may appear during use by providing you with a free spare part. If the part you need is not listed among the available options, feel free to contact us via our chat. First, please select the product category on the right to display the available spare parts.
We always want you to be able to enjoy your product for as long as possible after your purchase. That is why we offer to help you fix small defects that may appear during use by providing you with a free spare part. If the part you need is not listed among the available options, feel free to contact us via our chat. First, please select the product category on the right to display the available spare parts.
The most frequently asked questions about care & cleaning
What is the best way to care for my backpack?
You can waterproof your backpack as soon as you receive it, and the vegan tech material can be well maintained with leather care products to keep it supple for many years.
Please make sure that the waterproofing spray you purchase is suitable for TEX materials and follow the recommended distance during application.
Note: The warranty does not cover any damage caused by impregnation! It is therefore best to test the spray beforehand on a less visible area of the product.
Stubborn stains on the vegan tech material can best be removed with a bit of lukewarm water and mild soap, or with a cleaning eraser, which you can find, for example, at a drugstore. Stains on the fabric can also be effectively cleaned with a mild shampoo.
Be careful not to machine wash your backpack or use chemical products.
You’ll find a step-by-step tutorial in this video: How to best care for and clean my backpack?
How do I replace the puller on my backpack?
In the video, we show you how to easily replace the zipper puller on your backpack from the comfort of your home.
To do this, you’ll need a small pair of pliers, a soft, thin cloth, and the new puller.
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