Spare parts
Suitcases
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You can proceed as such:
Here you will find the replacement parts we can offer for your product. Below you'll find step-by-step instructions on how to get the right spare part quickly:
In this case, please send us a request including all the necessary information via our Chat. You can access it by clicking on the icon at the bottom right of the page.
To process your request, we will need your order number or a picture of the proof of purchase, a picture of the issue encountered, an exact designation of the product as well as your current your shipping address.
If the requested spare part is available for shipment, we will immediately send it to the address you provided. You will also receive a separate confirmation by email once it has been shipped.
Couldn't find a spare part in the listed options?
If the spare part you need is not available, we will do our best to find a quick solution and will get in touch with you!
We offer the following spare parts:
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Most frequently asked questions
What guarantee applies to my suitcase?
If, over the course the 24-month long warranty period, If your suitcase shows a defect or malfunction due to a manufacturing or material problem, you can make a claim. If you have any questions on this subject, don't hesitate to contact us via our Help Chat.
Every trip brings with it unique memories, but sometimes other marks too.
Please note that small scratches or dents are considered normal signs of use and are not covered by the warranty. The same applies if the defect is due to personal fault or improper handling. Even if your travel accessory doesn’t look brand new after your first vacation, it gains character and, at the same time, carries on the memories of your trip.
How do I adjust the lock on my suitcase?
All our Kapten suitcases are secured by a TSA locking mechanism. Here you will find step-by-step instructions with all the important information you need to know about the subject: https://kaptenandson.zendesk.com/hc/de/article_attachments/360023239500
How do I adjust the lock on my suitcase?
All our Kapten suitcases are secured by a TSA locking mechanism. Here you will find step-by-step instructions with all the important information you need to know about the subject: https://kaptenandson.zendesk.com/hc/de/article_attachments/360023239500
How can I best look after my suitcase?
Dirt on the outside can be removed with lukewarm water, a little soap and a soft cloth. You can also use an eraser to remove dirt, which you can buy at the drugstore! Just dampen it a little and don't use any cleaning products.